Many members of the Peel community already know, the Peel Health Hub is a one-of-a-kind. In the four years since it opened, there have been thousands of young people and their families come through the doors and have been recipients of the unique Model of Care.
So what is this Model? It is based on the Clinical Care Coordination (CCC) Team providing Advanced Clinical Access interventions to over 240 clients a year at the Peel Health Hub (PHH). Clients coming in to the Hub get a comprehensive assessment, initial care-planning and timely care. This model is the first of its kind in Australia and provides value for money by providing one point of entry with the CCC then reaching out to all the service providers that person needs. This means reducing repetitive assessments and it diverts clients from crisis presentations at emergency services.
Employed by GP down south, but working for and with all Peel Health Hub (PHH) co-locators.
The CCC are experienced tertiary qualified clinicians skilled in assessing and working with complex mental health and substance use issues. They have excellent knowledge of local services to effectively manage people in crisis.
The main components of the CCC service:
To be first point of contact for anyone coming into PHH as walk in or telephone self-referral.
To conduct intake assessments, determine risk, plan care with the individual and facilitate access to identified services.
Develop shared care plans with input from relevant service providers.
Engage with clients in the on-going development of their care plan and whilst they are on other service waitlists.
Coordinate service planning to ensure efficiency across the service network.
The Model of Care enables client centred care in a primary health setting and facilitates seamless access to health services thus reducing barriers to services that many people with mental health and drug and alcohol issues experience. It ensures continuity of care, sharing of relevant information and ongoing communication between health, welfare and social support services whilst maintaining client consent and confidentiality.
The Peel Health Hub Model of Care will improve the health, wellbeing and functioning of clients with mental health and alcohol and other drug issues, with a focus on those who have complex health care needs. These individuals are particularly at risk of ‘falling through the cracks’ when they are involved with multiple agencies and specialists.
Why is the CCC service important?
30% of the Peel population is made up of 12 – 25 year-olds
20% - 30% of clients are on waitlists for other services. The CCC reduces disengagement, deterioration and crisis events. Some clients do not go on to specialist services due to their work with the CCC. Which takes pressure off an already overloaded system
MANDURAH (Peel Region) has a relative LOW SEFIA score denoting relative socio-economic disadvantage to the population. So this free and confidential service is incredibly important to the region.
Benefit to Peel:
0 days on a waitlist as clients are seen immediately and engaged by the CCC team.
The CCC is a community based support service improving outcomes for clients and reducing referrals to tertiary health services (like hospitals).
Each patient diverted from admission into a public hospital for acute general mental health services saves approximately $1,572 per day. The average length of stay is 13.2 days. Therefore the average total cost per admission is $20,75.
It is critical to keep this important service funded and operating to serve the community. Help us spread the word and if you have enjoyed the help of the CCC, please make sure you send your feedback in or leave a review.
GP down south is an exemplary not-for-profit community organisation. We have been providing health and wellbeing services in the Peel regions and the South West of WA since 1994.